Fair use policy and fee schedule

1. The idea behind this policy

The price on the page is the price you pay. Most mailbox services publish a low monthly price and then charge separately for opening, scanning, pages, storage, and shredding. We count one thing instead: pieces of mail. Because of that, this whole document stays short, and most of it is definitions rather than fees.

This policy takes effect when the service launches. We publish it before launch on purpose, so you can read exactly what you would be buying before you reserve.

2. What counts as one piece of mail

One piece is one envelope or one package delivered to your address. If one outer envelope happens to contain several letters, we still count the one envelope you received.

Junk mail does not count. We filter obvious promotional mail for you, and it never uses up your plan.

One exception protects everyone's pricing: if another mail service forwards a bulk shipment of accumulated mail to us, we count the individual items inside it.

3. What is included with every piece

Every piece you receive gets the same treatment: an envelope photo when it arrives, opening and scanning as a searchable PDF, Henry's summary and translation, storage, and shredding when you are done with it. None of these are separate charges.

4. Included volume and extra mail

There is one plan, and it includes 30 pieces of mail each month. The monthly allowance resets at the start of each billing cycle and unused pieces do not roll over.

Each additional piece is $3, and it gets exactly the same treatment as an included piece. There is no separate scan fee and no page fee for extra mail.

5. Recipients and users

Recipient names are unlimited and free. Mail addressed to you, your company, your co-founder, or a DBA registered to your box is all received at the same address, at no extra charge. Recipients are the names on the envelope. One postal rule applies: each adult receiving personal mail at the box completes their own free USPS Form 1583, and we walk them through it.

Users are the people who sign in to read and manage the mailbox. The plan includes 1 user, and each additional user is $20 a month. There is no cap on how many users you can add.

6. Scanning limits

Documents are scanned whole, with no page fee. There are three physical limits: we cannot scan paper larger than 8.5 by 14 inches, documents over 1,000 pages, or bound items such as books and magazines. Anything we cannot scan still gets an exterior photo, and you choose whether we forward it or discard it. We will never surprise you with a charge for it.

7. Forwarding

Forwarding costs the actual carrier postage plus a flat $2 per shipment. We pass postage through at cost and do not add a margin to shipping. If you ask us to send several items together, that is still one shipment and one $2 fee.

8. Check deposits

Checks arrive in your mail like any other piece and count the same way. When you want one deposited, that is a flat $2 per check. Where your bank supports remote deposit we deposit it electronically, and otherwise we mail the check to your bank with postage included. There is no percentage of the amount and no monthly minimum.

9. Storage and shredding

Everything physical, letters and packages alike, is stored for 30 days after it arrives. After that, letters are shredded and packages are discarded, free of charge. We email you before anything is shredded or discarded, and you can ask us to forward it instead. Legal and tax mail is never destroyed automatically: we contact you first, every time.

Packages can weigh up to 25 pounds and measure up to 2 feet on each side. For anything over those limits, private-carrier deliveries (UPS, FedEx, DHL) are declined at the door, and USPS deliveries, which postal rules do not let us refuse, are held while we contact you to arrange forwarding or disposal. Your scans and Henry's summaries stay in your account for as long as you keep it, at no charge.

10. What we cannot accept

Perishable or refrigerated goods are disposed of, because our facility cannot store them safely. Cash-on-delivery shipments are refused at the door and returned by the carrier, since we cannot make payments on your behalf. Weapons and weapon accessories are returned to sender or discarded. Hazardous materials are safely disposed of. We also cannot handle alcohol, THC, or cash.

Whenever something on this list arrives, we email you about what happened to it. Nothing on this list is ever silently charged to your plan.

11. Heavy use

If you regularly receive far more mail than your plan includes, we will reach out and suggest volume pricing before anything else. If an account is used in a way that harms the service for others, we may stop providing it, and we refund any unused time when that happens.

The mailbox is built for your business and personal mail, including the packages that come with it. It is not a retail package-forwarding or parcel-consolidation depot. If an account starts operating as one, we apply the same rule as above: we talk to you first, and nothing is ever silently charged.

12. Reservations and refunds

Reserving before launch is free and is not a purchase. No card is collected and nothing renews. When the service launches, plans are month to month, you can cancel anytime, and your founding price stays locked for as long as you keep the plan.