Get, scan, forward, or shred — all online

Letters, government documents, legal notices, packages, and registered mail from Canada Post, FedEx, UPS, Purolator, and DHL.

We photograph the envelope exterior on arrival and email you the same business day. The envelope photo is automatic — full content scans only happen when you request one, so there's no privacy risk on routine deliveries.

Every piece of mail gets a free envelope photo on arrival — sender, postmark, and exterior visible. A content scan is a separate action: you tap 'Open & Scan' in the dashboard and we open the envelope and photograph every interior page in high resolution. The two-stage approach keeps your routine mail private and lets you scan only what you actually need to read.

Yes. We can forward mail and packages to any address in Canada or internationally. Carrier rates are shown before you confirm.

When you request shredding, documents are securely cross-cut destroyed. You receive a confirmation once shredding is complete.

Yes. Scans are encrypted while sent and where we store them. Only your signed-in account can view them. We follow Canadian privacy rules (PIPEDA).

Auteur is Canadian-built and Canadian-owned, with both Toronto and Vancouver addresses operated directly. Most well-known names in Canadian virtual mail (Anytime Mailbox, iPostal1, PostScan Mail) are US companies operating through Canadian partner locations — quality varies by partner, and the address you actually get depends on which local operator is behind the brand. Canadian ownership matters when CRA registration, the Ontario or BC business registry, or a downtown Toronto/Vancouver business profile is the use case.

Canada Post Mail Forwarding redirects mail from your old address for 3, 6, or 12 months — it's a temporary bridge for a household that has actually moved. A virtual mailbox replaces the address: you give out a new permanent Toronto or Vancouver street address, mail arrives there from day one, and you read scanned content remotely. Canada Post Mail Forwarding also excludes parcels — only letters, registered mail, and addressed magazines redirect — and runs on Canada Post only. Auteur receives parcels from UPS, FedEx, Purolator, DHL, and Canada Post, and the address never expires.

No. The CRA's 2025 shift to online-by-default applies to most business correspondence in My Business Account, but several categories of mail still arrive on paper: cheques (when direct deposit isn't set up), initial registration documents for newly issued Business Numbers, formal legal and audit notices, charity-specific (RR account) correspondence, and any electronic mail that bounces — at which point the file reverts to paper-by-default. The CRA also still requires a real Canadian street address on every Business Number record regardless of mail preference. The address requirement and the paper-mail exceptions are exactly what a virtual mailbox handles for you.